Refund Policy
Refund Policy
Effective Date: 21/04/2026
Business Name: Steel & Metal Signs
1. General
Due to the nature of our products, which are manufactured or customized per order, all sales are considered final once production has begun.
2. Order Cancellations
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Orders may be cancelled for a full refund only if production has not yet started.
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Once manufacturing has begun, cancellations are not permitted.
3. Refund Eligibility
Refunds or replacements may be offered only under the following circumstances:
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The product arrives damaged
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The product is defective
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The order received does not match the order placed
Requests must be made within 30 days of delivery.
4. Non-Refundable Situations
We do not offer refunds or returns for:
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Change of mind
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Incorrect information provided by the customer (e.g., wrong address or specifications)
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Normal wear and tear or misuse
5. Proof Requirement
To process a refund or replacement request, customers may be required to provide:
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Proof of purchase
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Photographic evidence of the issue
6. Resolution
Where a refund is approved:
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Refunds will be issued to the original method of payment, where possible
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Alternatively, a replacement product may be provided at our discretion
7. Contact
To request a refund or report an issue, contact:
8. Policy Updates
We reserve the right to update this Refund Policy at any time. The current version will be posted with the effective date.